Privacy Policy

1. Who We Are

Under the Privacy Act 2020, we are an agency that holds personal information about individuals. Our contact details are:

• Business Name: Gardenecleareu
• Address: 250 Hawea Back Road, Hāwea Flat 9382, New Zealand
• Email: talk@gardenecleareu.world
• Phone: +64 20 4111 2669
• Website: https://gardenecleareu.world

We collect and use personal information only for lawful purposes connected to our website and communications, in accordance with the Information Privacy Principles in the Privacy Act 2020.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide

• Contact Information: Name and email address when you use our contact form
• Communication Content: Messages and inquiries you send to us

2.2 Automatically Collected Information

• Technical Data: IP address, browser type, operating system, and device information may be processed by our hosting or security infrastructure
• Usage Data: Pages visited, time on site, or similar metrics if we use analytics tools you have consented to
• Cookie and Similar Technologies: As described in our Cookie Policy

3. How We Use Personal Information (Purpose)

We use personal information for the following purposes:

• To respond to your inquiries and provide customer support
• To operate, secure, and improve our website
• Where you have agreed, to measure traffic or advertising effectiveness (for example through analytics or advertising partners)
• To comply with legal obligations and protect our legitimate interests (such as fraud prevention and IT security), where permitted by law

We do not sell your personal information. We only use or disclose it as described in this policy, as you authorise, or as required or permitted by law.

4. Lawful Basis (New Zealand and Overseas Visitors)

New Zealand: We collect, use, and disclose personal information in ways that comply with the Privacy Act 2020, including having a lawful purpose, informing you where required, and limiting use to what is reasonable for that purpose.

Consent: Where we rely on consent (for example, optional cookies or marketing communications), you may withdraw consent at any time by contacting us or adjusting your cookie choices, without affecting the lawfulness of processing before withdrawal.

European Economic Area (EEA), UK, or Switzerland: If applicable data protection laws apply to you, we may rely on consent, performance of a contract, legitimate interests that are not overridden by your rights, or legal obligation, as appropriate to the processing described here.

5. Electronic Communications (New Zealand)

If we send you commercial electronic messages (for example, email marketing), we will do so in line with the Unsolicited Electronic Messages Act 2007: we will identify ourselves, provide accurate sender information, and only send marketing where we have appropriate consent or another lawful basis. Routine replies to your contact form enquiries are not commercial electronic messages under that Act.

6. Advertising and Online Measurement

If we use online advertising (including Google Ads) or conversion measurement, we and our partners may process technical data, device identifiers, or similar information to measure ad performance, cap how often you see an ad, or show relevant content. Where required, we will obtain your consent before using non-essential advertising or analytics technologies, as explained in our Cookie Policy. You can also use ad industry opt-out tools where available.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes above, including legal, accounting, or reporting requirements:

• Contact form and correspondence: Typically up to 2 years after our last interaction, unless a longer period is required by law
• Analytics or advertising logs (if used): In line with the relevant provider’s settings and this policy, often up to 26 months where applicable
• Cookie preference records: Up to 12 months, or as stored in your browser

After that, we delete or anonymise information where we no longer need it.

8. Your Rights (New Zealand)

Under the Privacy Act 2020, you generally have the right to:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information

Depending on your situation, other rights or remedies may apply (for example, in relation to automated decision-making or complaints). We will respond to privacy requests within a reasonable time and in line with the Act.

If you are in the EEA, UK, or Switzerland and those laws apply, you may also have rights such as erasure, restriction of processing, data portability, or objection in certain cases. Contact us to exercise those rights.

9. Privacy Breaches

If we become aware of a notifiable privacy breach that is likely to cause serious harm, we will comply with our obligations under the Privacy Act 2020, including reporting to the Office of the Privacy Commissioner and affected individuals where required.

10. Data Security

We implement reasonable technical and organisational measures to protect personal information, including:

• SSL/TLS encryption for data transmitted between your browser and our site (where HTTPS is enabled)
• Secure hosting and access controls
• Review of service providers we use to handle data

No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

11. Disclosure and Third Parties

We may disclose personal information to:

• Service providers: Hosting, email delivery, analytics, or advertising partners who assist us in operating the site, only to the extent needed for those services
• Legal and safety: Courts, regulators, or other parties when required or permitted by New Zealand law or to protect our rights and users’ safety

We do not sell your personal information.

12. Overseas Disclosure

Some of our service providers may store or process information outside New Zealand (for example, cloud hosting or analytics). Where we disclose personal information overseas, we take steps that are reasonable in the circumstances to ensure the recipient is subject to comparable privacy safeguards, or we obtain your authorisation, as required by the Privacy Act 2020.

If EEA, UK, or Swiss data protection law applies to a transfer, we use appropriate safeguards (such as standard contractual clauses) where required.

13. Children’s Privacy

Our website is aimed at a general audience and is not directed at children under 16. We do not knowingly collect personal information from children without parental consent where required. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

14. Complaints

If you have concerns about how we handle personal information, please contact us first using the details below. You may also make a complaint to the Office of the Privacy Commissioner (New Zealand): privacy.org.nz. If you are in the EEA, UK, or Switzerland, you may have the right to lodge a complaint with your local supervisory authority.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will change when we do. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: talk@gardenecleareu.world
• Phone: +64 20 4111 2669
• Address: 250 Hawea Back Road, Hāwea Flat 9382, New Zealand